Ahmad Osman Zainuddin

Led hardware deployment projects for robotic beverage solutions, reducing launch timelines by 30%. Designed customer success programs that boosted client retention by 25% and implemented an LMS that improved satisfaction scores by 18%.

Optimized global procurement processes and delivered ERP enhancements for SAP, E1, and Oracle in a multi-billion-dollar environment. Implemented IT solutions that reduced manual efforts by 20% while ensuring alignment with business and IT strategies.

Managed cross-functional teams of 20+ across North America and EMEA, leading multi-million-dollar technical projects from concept to launch. Achieved 15% reduction in delivery time through SAFe implementation and directed AI and SRE projects to enhance infrastructure reliability.

Managed 5 Scrum teams using Agile principles via JIRA, ensuring effective product delivery. Spearheaded SharePoint web content management for Manufacturing Execution Systems while overseeing hardware integration and configuration.

Coordinated project documentation, software implementation, and process improvements including SOC compliance. Developed Power Automate and PowerApps solutions for vendor lifecycle management while leveraging Tableau for data visualization and decision-making.

Implemented an Android barcode scanning system that increased efficiency by 15% and reduced costs by $52,000 annually. Eliminated 75% of unnecessary paperwork, resulting in cost savings of $54,810 annually, and spearheaded the migration from Oracle ERP to SAP Basis.

Supported the IT PMO by applying project management standards and frameworks while ensuring deliverables were achieved within time, cost, and scope. Generated insightful project reports and dashboards using MS Excel, PowerPoint, and Power BI.